Skip to content
LT Harper
  • Who We Are
  • Find A Job
  • Our Services
  • Diversity & Inclusion
  • Contact
  • Mentorship
    Mentorship

Customer Success Manager – Service Manager – MSP – £50K

Apply Now

Customer Success Manager - Service Manager - MSP - £50K

London
Permanent
12.11.2021
£30000 - £40000 per annum
November 12, 2021

Customer Success Manager/Service Manager – Technology – MSP – £50K

IDEAL FOR > Customer Success Manager / Service Manager / Service Co-ordinator / Service Support working within a Service role 

This role would suit someone looking for the step up or a person with a good Service background. 
 
Customer Success manager with strong service management experience is currently required for a Cyber Security managed service provider based in the London.

The CSM within the Service Management team exists primarily to ensure the services are delivered to the customer satisfaction, that their business remains stable with no loss of their core services and ensures day to day activity on the clients’ behalf keeps moving in the right direction avoiding bottlenecks and ensuring what has been promised is delivered. The Service Management team are a client advocate within the business and as such has interactions across all teams. If you have experience and understanding of this business function, then this role would interest you. 

Skills and Experience:

  • Customer Success or Service Management experience within an MSP or similar environment
  • Able to build and maintain effective working relationships with external and internal clients at all levels (up to and including Senior Management) providing informed contributions where required.
  • Understand the needs of a Managed Service Customer
  • Proven ability to communicate effectively with others using a variety of communication styles inc ability to manage conflicts or difficult customers calmly whilst maintaining focus.
  • Worked in an IT environment

Service Management is critical to customer retention. Your focus is on ensuring high standards of quality are maintained across all aspects of the service, providing appropriate governance, and ensuring agreed processes and procedures are adhered to. Your measure of success is directly related to how satisfied their customers are with the services they consume.

The Role:
– Main areas of focus are actively engaging with existing and new customers across all aspects of service delivery lifecycle. Working both as a separate function and being part of cross-functional teams for activities such as onboarding, CSI projects, reporting and customer facing service reviewing activity, in some cases requiring on-site presence
– Dealing with complaints and issues which may arise and continuous service improvement activities, projects and any efficiency or growth initiatives is key and providing tangible reports and feedback in regular customer reviews is a part of our transparent ethos.
– Customer Lifecycle Reporting support including data gathering and analytics at the month end of reporting periods.
– Liaise with department managers to collate data for High Priority or Major Incidents as requested such as facilitating Root Cause progress with customer and/or internal teams, ensuring timely generation of responses, documentation, and any ongoing status reporting. Occasionally you may be tasked with acting as the ‘major incident manager’ to ensure multiple teams are collaborating to deliver the best outcomes.
– Support on-boarding of new customers or expansion of existing contracts with project and PS teams as required.
– Support the Service Management Head with new initiatives and improvement projects as required, such as customer register, performance, and satisfaction feedback, scoping of new service offerings and general Customer Service Improvement.

Location – London 
Salary £30,000k-£40,000k
permanent
Start date ASAP
 
If you feel like this role is a good fit to your profile, for more information or to schedule call, please contact Filmon Goitom at  f.goitom@LTHarper.com

Apply for this Job

Please enter your full name.

Enter a valid email address.

Upload your CV to accompany your application for this job.

Fields marked with * are required.

Account Director – U.K Security Vendor – Enterprise/Mid-Market – £80k + Shares

ROLE SUMMARY – New business sales within Cyber Security SAAS Sales– For a funded & growing UK Security Vendor > Massive OPP for the right person–

Read More »
May 20, 2022
Senior Sales Exec – Exp in Selling Cyber Services – London – £90k

                    Senior Sales Exec – Exp in Selling Cyber Services – London – £90k    A niche Cyber Security focused consultancy based in London is

Read More »
May 20, 2022
Business Development – Selling Security Services – London – £80k

Business Development Manager RoleGreenfield 100% New BusinessSelling Cyber Security Services£80k Base OTE £160k One of the UK biggest consultancies with a growing Cyber Security arm based

Read More »
May 20, 2022
Sales Executive – SaaS Sales – B2B – Learn Security – £60,000k /X2 OTE

Net New Business Development roleSecurity SAAS sales experienceFull sales cycle – Mid Market£60K Award winning and very busy cyber security vendor based in London is

Read More »
May 20, 2022
SALES ENGINEER – SAAS exp – Security or Cloud – 1st SE – £90k

SALES ENGINEER – Security or Cloud – SAAS exp – £90k My client is a data-driven cybersecurity business that uses machine learning to help organizations

Read More »
May 20, 2022
Sales Engineer – PenTesting – £80k

Summary Technical Pre-Sales Engineer 1st person knowledge of pentesting Technical Pre-Sales engineer with strong understanding of Pen-Testing is currently required for a global intelligence and

Read More »
May 20, 2022
« Previous Page1 Page2 Page3 Page4 Page5 Next »

Looking for Cyber Talent?

We can source the perfect cybersecurity talent for your business, so you don’t have to. Reach out to us today for a free consultation!

Our Services
Call Us Now

Cybersecurity Recruitment: connecting people who secure the digital world

Twitter Linkedin

UK Office

  • Fox Court, 14 Grays Inn Road, WC1X 8HN
  • +44 208-057-0200
  • Info@ltharper.com
Get Directions

US Office

  • 280 Madison Avenue New York 10016
  • +1 646-921-2250
  • Info@ltharper.com
Get Directions

Quick Links

  • Home
  • Who We Are
  • Find A Job
  • Our Services
  • Diversity & Inclusion
  • Mentorship Service
  • Join Our Team
  • Submit Your CV
  • Book a Consultation
  • Contact Us

Our Services

  • Recruitment
  • Become a Mentor/Mentee
  • Diversity & Inclusion
Book a Consultation