Technical Support Specialist – Email Apps – Technical and customer skills – Security TRAINING – £50K

Technical Support Specialist – Email Security – TRAINING

  • Experience and/or understanding of how email flow and email protocols work
  • Do you have good technical and customer skills?
  • DMARC, ESA, Mimecast or any other Email App
  • Training in your job, SECURITY and the product from day 1 if you have the above

A growing cyber security vendor based in central London is currently looking to add a technical support specialist into a growing security specialist team. 

This Cyber Security Vendor has an excellent reputation within their field, with an experienced group of entrepreneurs, are a close-knit, deeply experienced team looking for someone to fit in with their culture who is ready to step up to the challenges. In exchange you will be provided with training, work very closely with their senior CSE and have the opportunity to develop in the role and the company. As their second Customer Success Engineer you will be a point of call for their solution and other cyber security products. To be considered for this role, you will:


The role will be to..

  • Own the customer relationship and ensure their success
  • Understand and clearly communicate the customer’s business objectives
  • Understand our customer’s email infrastructure and provide clear actions for their configuration
  • Onboard new customers and ensure successful implementations 
  • Respond to issues and proactively communicate with customers to ensure success
  • Create knowledge resources to assist in customer self service
  • Contribute to the product roadmap as the eyes and ears of the organisation with our Customers provide technical training


To be considered for this role, you need…

  • Experience and/or understanding of how email flow and email protocols work
  • Any experience in email security technologies OR experience of Supporting Security Applications ie: DMARc, Mimecast, ESA etc is ideal but not important as full training will be given
  • Task orientated with excellent problem-solving skills
  • Experience in technical support and customer relationship experience (Ability translate complex technical capabilities into management friendly responses)
  • Drive for helping customers – understanding customer issues and explaining the resolution clearly, quickly and in simple terms


If this role is of interest or for more information please contact Filmon asap.

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